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Returns, Exchange & Refund Policy


  • Hassle-Free Returns/Exchange : Available within 7 days of delivery. Please allow 5-7 days for the returned product(s) to reach us. 
  • Pick-Up Attempts : Two attempts will be made by us to pick-up the products. If unsuccessful, the customer must handover the item back to us. Availability depends on your pin code.

  • SELF-SHIPPING FOR RETURNS (If reverse pick-up is unavailable on your pin code) : If reverse pick-up is unavailable in the customer's pin code, the customer must courier the product(s) to the following address :

ONYC WAREHOUSE
Khewat Khata No. 412/425, Mauja – Sihi, Sector 84, Near D.K Dhaba,
Tehsil – Manesar, Dist. Gurugram, Haryana – 122004

Note : Shipping costs in case of SELF-SHIPPING up to ₹60 will be refunded by the brand.

Refunds & Timeline

  • Prepaid Orders: Refunds are processed within 7 days after receiving the returned product and are credited to the original payment method without any deduction.
  • COD Orders: A refund link will be shared by ONYC to provide Bank/UPI details. Refunds are processed manually within 7 days after receiving the returned product.

Note: COD charges of ₹50 per order are non-refundable, as these are collected from customers at the time of placing the order.

Condition : Items must be returned in the same condition as received. Used or damaged items are not eligible for a refund.

Exclusions :

  • Products from BOGO or free-product deals are **not eligible** for returns.
  • Used products cannot be returned to maintain hygiene standards.
  • Once a product has been exchanged, it is not eligible for return. Please ensure the size, color, or item choice is correct before initiating the exchange.
  • Exchanges can only be made once per product, unless the issue is due to a mistake on the brand’s end (e.g., wrong item or defective product). Please double-check your selection before requesting an exchange.


Contact Us :

  • WhatsApp : 8273376777 or [Click Here]
  • Instagram : @onyc.in
  • Availability : Monday to Saturday, *10 AM – 7 PM*


For full terms, visit our website or click below to place a Return/Exchange Request : [Click Here]