Returns & Exchange Policy

Hassle-Free Returns/Exchange : Available within 7 days of delivery. Please allow 5-7 days for the returned product(s) to reach us.
Pick-Up Attempts : Two attempts will be made by us to pick-up the products. If unsuccessful, the customer must handover the item back to us. Availability depends on your pin code.
SELF-SHIPPING FOR RETURNS
If reverse pick-up is unavailable in the customer's pin code, the customer must courier the product(s) to the following address :

ONYC WAREHOUSE
Plot No 2, Killa No 22, Mustil No 24, Near Mohan Ram Mandir, In front of Blinkit Dark Store, Nawada Fatehpur, Sector 86, Gurugram, Haryana 122004

Note : Shipping costs in case of SELF-SHIPPING up to ₹60 will be refunded by the brand

REFUNDS AND TIMELINE

Prepaid Orders: Refunds are processed within 7 days after receiving the returned product and are credited to the original payment method without any deduction.
COD Orders: A refund link will be shared by ONYC to provide Bank/UPI details. Refunds are processed manually within 7 days after receiving the returned product.

Note: COD charges of ₹50 per order are non-refundable, as these are collected from customers at the time of placing the order.

Condition : Items must be returned in the same condition as received. Used or damaged items are not eligible for a refund.

Exclusions :

Products from BOGO or free-product deals are **not eligible** for returns/exchanges.
Used products cannot be returned to maintain hygiene standards.
Once a product has been exchanged, it is not eligible for return. Please ensure the size, color, or item choice is correct before initiating the exchange.
Exchanges can only be made once per product, unless the issue is due to a mistake on the brand’s end (e.g., wrong item or defective product). Please double-check your selection before requesting an exchange.

Contact Us :

For full terms, visit our website or click below to place a Return/Exchange Request : [Click Here]